It might sound crazy, but I think this might have been an inside job. I would advise anyone who bothers to read this to immediately delete your saved payment methods, cancel your Panda Express app accounts, and uninstall as soon as possible. There is also no way to change your password or cancel your account in the Panda Express website or mobile app. A quick search of my email revealed that there were NO verification messages with the code you would need to successfully log in. The accounts do not use the same password and 2-factor authentication was activated on each one. The thing is, I have 2-factor authentication activated which means someone would also have to access my email account to recover the code. Maybe he has a weak password, some might ask. This is even though it was the Panda Express app that allowed someone to log into my account and make a fraudulent purchase. I am shocked, deeply disappointed, and furious that Panda Express will not even lift a finger to make things right. OK, I understand that they couldn't get the food back, but they could definitely refund or cancel the charge, right!?! Wrong!!! The manager told me he wouldn't do anything and that if I want my money back, I would have to call my credit card company to dispute the charge.Ĭalled the corporate customer support number to report the crime, and was told the official corporate policy was to make victims of fraud recover their money themselves through their credit card company. According to the manager, it was too late and there was nothing he could do about it. After about 15+ minutes of redialing until someone finally answered and said they had already handed over the food. Tried calling the restaurant to cancel the order once I received the purchase notification, and no one was answering the phone. There is no way I would be ordering takeout in Mesquite, TX while I am in California. off with $50 of food charged to my credit card while fraudulently using my Panda Express account. Immediately delete your saved payment methods, cancel your Panda Express app accounts, and uninstall as soon as possible. TLDR: Awful experience!!! The Panda Express company DOES NOT CARE if their app was used to rip their customers off. Seafood Restaurants for Lunch in Mesquite.BBQ Restaurants for Families in Mesquite.Resort Fuerteventura Origo Mare by Pierre & Vacances.Hotels near (DFW) Dallas/Fort Worth International Airport.Hotels near Opal Lawrence Historical Park. Hotels near Kenny Wallace Dirt Racing Experience.Mesquite Hotels with Allergy-free Rooms.
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